How Can We Help Today?
Owned and operated by Patio Reserve, we are happy to answer questions about furniture, pergolas, fire pits, or your order.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time from our carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your space, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different style or color?
We are happy to help with exchanges within the return window. Simply reach out to our team with your order number and the item you would like instead, and we will walk you through the next steps.
What materials are your patio furniture sets made from?
Our collections feature materials such as powder-coated aluminum, all-weather wicker, and UV-resistant fabrics designed to hold up through sun, rain, and seasonal changes. Each product page includes detailed material and care information.
How do I choose the right pergola or gazebo size for my space?
We recommend measuring your patio or deck area first and leaving at least two feet of clearance on each side for a comfortable fit. Our product descriptions include full dimensions, and our support team can help you compare options for your specific layout.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team aims to reply to every inquiry within one business day so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Built to Last
Every patio set, pergola, and fire pit is crafted from weather-resistant materials designed for lasting outdoor use.
30-Day Returns
If a piece does not suit your space, our return process makes it simple to find the right fit.
